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Policies and Shipping

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Trek Bicycle Store Greensboro offers free standard ground shipping on all orders with the following exceptions:

  • Items subject to additional shipping and handling charges because of size or weight are excluded. Oversized shipping charges for such items will be applied at checkout.
  • Offer valid only on orders placed at trekonlinestore.com
  • Offer not valid on return shipments, special orders or prior purchases
  • Offer is limited to stock on hand and items fulfilled through our warehouses, is nontransferable and is not redeemable for cash.
  • Offer limited to standard shipping, continental U.S. addresses only
Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)In-Store Pickup*
Up to $50.00 FREE $20.00 $35.00 FREE
$50.01-$100.00 FREE $22.00 $36.00 FREE
$100.01-$150.00 FREE $24.99 $38.00 FREE
$150.01 and over FREE $26.00 $40.00 FREE

Shop our online catalog now!

Note: Orders usually ship one business day after being placed. Orders placed on Saturday, Sunday or a holiday will be shipped on the next business day. Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Please allow additional time for in-store pickup of orders placed for items noted as in our warehouse.

Sorry, but we do not ship outside of the Continental U.S.

Guarantee - We stand behind everything we sell.

Extend the Ride
Protect your bike longer. Protect it every day.

Our Red Shield product Protection Plan goes above and beyond the original manufacturer's warranty. Red Shield protects against manufacturer's defects on any new bicycle from the Trek family of brands and it provides for repair from mechanical breakdown due to certain normal wear and tear.
Red Shield offers 3 or 5 year coverage from the date of purchase. Simply purchase the plan from us within 90 days of your bicycle purchase.

What It Covers:

  • All new bicycles from any of Trek's family of brands
  • Defects in materials or workmanship and breakdown due to certain normal wear and tear
  • Hassle-free repair or replacement
  • Claims are quickly serviced at your local authorized Red Shield Trek bicycle dealer. Locations available nationwide.
  • Labor is included with no hidden costs or deductibles
  • Repair from mechanical breakdown due to certain normal wear and tear

Available in the United States and parts of Canada. Contact us for pricing and program details. Exclusions apply.

We've Got You Covered - The best warranty in the industry.

LIMITED WARRANTY
All Trek® bicycles are sold exclusively through our network of authorized dealers who we entrust with professional assembly and service of your bicycle. Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle a warranty against defects in materials and workmanship, as stated below:

Lifetime  -  Frames for the lifetime of the original owner (except forks, the Session, Scratch and Ticket model frames, and the swing arms on all full suspension bicycles)

Three Years  -  Session, Scratch and Ticket model frames

Two Years  -  All original Bontrager® forks, parts and components (except consumables such as tires and tubes). Swing arms on all full suspension bicycles.

One Year  -  Paint and decals

This warranty applies to 2011 and newer model bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

This warranty does not cover: Normal wear and tear; Improper assembly; Improper follow-up maintenance; Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold; Damage or failure due to accident, misuse, abuse, or neglect; Labor charges for part replacement or changeover

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

For 2010 and older model bicycles, please consult your owner's manual or contact Trek or your Trek dealer for the applicable warranty information.

LOYALTY PROGRAM
Carbon fiber is a great material for producing premium bike frames and parts. However if a carbon part or frame experiences an impact, more expertise is required to determine its integrity than is needed for a comparable metal part. If you impact your bike and the force of the impact is absorbed by a carbon part, we strongly encourage you to replace the part, even if there is no indication of damage. We know how much you love your Trek bike and understand the burden of having to replace a non-warranty damaged bike frame or part. To help with that Trek offers our customers a Loyalty Program. This program can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local dealer for details.

Bontrager Limited Warranty
Trek Bicycle Corporation warrants new Bontrager® and Trek® branded components, parts and accessories against defects in workmanship and materials, as specified below:

Two years  -  Brakes, baskets, computers, fenders, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seat posts, stems, tools, water bottle cages, and wheels

One year  -  Apparel, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tires, and tubes

This warranty is effective as of August 1, 2010 and covers only Bontrager® and Trek® branded products. Any products not specifically included above are hereby omitted.

This warranty does not cover: Normal wear and tear; Improper installation or assembly; Improper follow-up maintenance; Damage or failure due to accident, misuse, abuse, or neglect; Labor charges for part replacement or changeover

This warranty is void in its entirety by any modification of the warranted product. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. This warranty applies only to products purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim under this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by product and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights.

*IN-STORE PICKUP

Orders requesting in-store pickup will be ready after 2:00 pm the following business day. Please allow additional time for in-store pickup of orders placed for items noted as in our warehouse. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a 20% restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained bycontacting us by phone or email.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!